Cloud resilience, on-site survivability.
An on-prem appliance for control, paired with hosted trunks and failover for reach — branch offices run on the cloud, headquarters runs on metal, and it all acts like one phone system.
How it fits together
One system, two places to stand
A simple picture of the model — the appliance and the cloud, connected.
On-site
The appliance you own handles local extension-to-extension calling and keeps working through most internet blips.
Cloud
Hosted trunking, failover, and reach across every branch — plus the same web portal used across all TCSS products.
Who it's for
Three shapes Hybrid solves well
Multi-site businesses
Headquarters stays on metal, branch offices run cloud extensions — one system, one number plan, no separate PBX per location.
Aging PBX migration path
Not ready to rip out an existing on-site system? Hybrid lets you move to cloud trunking gradually instead of all at once.
Connectivity-fragile locations
If a single internet drop can't be allowed to take down your phones, cloud failover keeps calls moving while the on-site link recovers.
This one's a conversation, not a checkout button.
Hybrid setups are sized to your sites, your existing hardware, and your failover needs. Talk to sales and we'll design the split that fits — no generic package to force onto your floor plan.
Talk to salesWant on-site control without losing cloud reach?
Tell us about your sites and we'll design the Hybrid setup that fits.